Refund and Returns Policy

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Last updated: January 31, 2020

BIG Bowling, LLC and www.BIGBowling.com (“BIG Bowling”) has a no question, 30-day return policy from the date of delivery.

Contact support.team@bigbowling.com to request a Return Merchandise Authorization (RMA). Please include a copy of the original purchase receipt with your request.

Return shipping costs are the responsibility of the customer. BIG Bowling is not responsible for any packages lost or damaged while in transit to us from a customer. For this reason, be sure to use a shipping method for your return that has tracking.

If a product is returned and is not defective, then a 15% restocking fee will apply. The 15% restocking fee will be subtracted from the refund amount. This fee will be charged to the credit card used on the original order or through the original payment method. Shipping and packaging fees are non-refundable.

All returned products must be in perfectly new, unused, unmodified, and undrilled condition.

All returns must include the original manufacturer’s packaging and shipped inside a protective outer packaging.

If a customer refuses a package from a shipping company without being authorized by BIG Bowling to do so, and the contents of the package being refused are identical to the items ordered by the customer, BIG Bowling reserves the right to charge to the customer any fees incurred by the said shipping company.

Unfortunately, we cannot accept returns of discontinued or closeout merchandise.

Customized items cannot be returned.

Return Credit Time Frame: Upon receipt of your return, please allow up to 2 weeks to receive your return credit.